Frequently Asked Questions
(FAQ)
Find answers to our most commonly asked questions about bookings, services, and event planning — all in one place to help make your experience with AJ Sound Solutions as smooth as possible.
1. What services do you offer?
We offer Ceremony Music, Drinks Reception Music, Wedding Breakfast Music, and Microphones & PA Systems.
2. How do I make a booking?
Simply create an account via our website, complete the booking form, and we’ll follow up with your invoice and confirmation. Alternatively, please contact us on enquiries@ajsoundsolutions.com to initiate your booking process.
3. Do I need to pay a deposit to secure my booking?
No deposit is required. Full payment is due by the invoice due date provided on your booking confirmation email.
4. When is payment due?
Payment must be made in full by the due date listed on your invoice. Late payments may result in cancellation.
5. Can I make changes to my booking after submitting the form?
Yes! Log in to your customer account at any time to update your event details, as long as it’s at least 48 hours before your event.
6. Can I cancel my booking?
You may cancel, but please note we currently do not offer refunds for cancellations once payment has been made.
7. What happens if I need to change the date or location of my event?
Changes can be made at least 48 hours in advance through your customer portal. We will do our best to accommodate your new details if made after this time as long as contact has been made to confirm.
8. How far in advance should I book your services?
We recommend booking as early as possible, especially during peak wedding season, to secure your preferred date and time.
9. Do you travel outside of Your Local Area?
Currently our main venue is Sopley Mill, Christchurch. However, we are willing to discuss any venue details before booking is made. Additional fees may be incurred.
10. What kind of music do you play during each part of the wedding?
We tailor the music to your preferences! Whether you want classical, acoustic, modern love songs, or something unique, we’ve got you covered.
11. Can we request specific songs for our ceremony or reception?
We do encourage this. You can list your song requests on the booking form or send us a link to your customised playlist.
12. Do you provide microphones for speeches and announcements?
Yes, we provide high-quality microphones and a professional PA system for your ceremony or speeches.
13. Which part of the event do you cover?
We arrive well in advance of your ceremony start time to prepare. We cover from your guests arrival until your evening entertainment is ready to begin.
14. What equipment do you bring?
We provide all necessary sound equipment, microphones, and speakers. We’ll work with your venue to ensure everything is set up properly.
15. Do you do sound checks or rehearsals?
Yes, we arrive early to perform a full sound check before your event begins to ensure everything runs smoothly.
16. Can we meet before the wedding to discuss details?
Of course! We can arrange a conversation via email or phone — whichever is most convenient for you.
17. Are you insured?
Yes, AJ Sound Solutions is fully insured.
18. What happens if there’s a technical issue during the event?
We always bring backup equipment and do thorough sound checks to prevent issues. In the rare case of a problem, we act quickly to resolve it.
19. Can you work with live performers or other vendors?
Yes, we’re happy to collaborate with your other wedding vendors to ensure a seamless experience.
20. How do I contact you if I have more questions?
You can reach us anytime through our website contact page, email, or telephone. We’re here to help!